PRIVACY POLICY

Last updated: [Date]

Aikyaa Collective Pvt. Ltd., operating under the brand name The India Craft Project (“TICP”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit www.theindiacraftproject.com, place an order, submit an enquiry or otherwise communicate with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, and billing and delivery addresses.

• Order information: Products purchased, customisation preferences, transaction references and order history.

• Business enquiry information: Company name, gifting requirements, quantities, budgets and other details you choose to provide.

• Communication information: Messages, feedback and information shared during customer support interactions.

• Technical information: IP address, browser and device details, pages visited and interactions with our website, collected through cookies or similar technologies where used.

Payments made through third-party payment providers are processed under their respective privacy and security policies. We may receive payment status and transaction details necessary to manage your order.

If you provide another person’s information, such as a gift recipient’s name and delivery address, please ensure that you are authorised to share it with us.

2. How We Use Your Information

We use personal information, as necessary, to:

• Process payments and fulfil, customise and deliver orders.

• Manage returns, refunds, complaints and customer support.

• Respond to product enquiries and corporate, wedding or other gifting requests.

• Send order confirmations, delivery updates and other service communications.

• Maintain business, accounting and transaction records.

• Improve website functionality, product offerings and customer experience.

• Detect and prevent fraud, unauthorised activity and misuse of our services.

• Meet applicable legal and regulatory obligations.

Where your consent is required, we will obtain it before using your information for that purpose.

3. Marketing Communications

With your consent, where required, we may send product updates, collection announcements, offers and other promotional communications by email, SMS, WhatsApp or telephone.

You may opt out at any time using the unsubscribe option provided or by contacting us at theindiacraftproject@gmail.com.

Opting out of marketing will not prevent you from receiving communications necessary to fulfil an order or respond to a service request.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping-cart functionality, remember preferences, understand website usage and measure marketing performance.

Where required by applicable law, we will obtain consent before placing non-essential cookies. You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing Your Information

We may share relevant personal information with service providers who support our operations, including website and e-commerce providers, payment processors, delivery partners, IT support providers and communication platforms.

For customised or direct-dispatch orders, we may also share necessary order or delivery details with the artisan or production partner involved in fulfilling your order.

Such sharing is limited to what is reasonably necessary for the relevant service. We require providers handling personal information on our behalf to protect it and use it only for authorised purposes.

We may also disclose information where required by law, a valid legal process or a competent authority, or where necessary to protect legal rights and prevent fraud.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. Access is restricted to authorised personnel and service providers who need it for their responsibilities.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

If you create an account, you are responsible for keeping your login credentials confidential. Please notify us promptly if you suspect unauthorised use of your account.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including managing orders, resolving disputes and meeting accounting, tax and other legal requirements.

When information is no longer required, we will take reasonable steps to delete it or render it no longer identifiable.

8. Your Choices and Requests

You may contact us to request access to, correction of or deletion of your personal information, withdraw consent, or raise a privacy concern. We will handle requests in accordance with applicable law and may need to verify your identity before acting on them.

Withdrawal of consent will apply to future processing that relies on that consent. It does not affect processing already lawfully carried out or information we must retain under applicable law.

If you decline to provide or withdraw consent for information necessary to fulfil an order or service, we may be unable to provide that particular service. This does not automatically prevent you from using unrelated services.

9. Children’s Privacy

Our website and purchasing services are intended for adults aged 18 and above.

We do not knowingly collect personal information from children without the consent and verification required by applicable law. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so we can investigate and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their collection and use of personal information are governed by their own privacy policies. Please review those policies before providing personal information.

11. International Processing

Some service providers may store or process personal information outside India. Where this occurs, we will take reasonable steps to ensure that transfers and processing comply with applicable legal requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or applicable law. The revised version will be published on this page with an updated date.

Where required, we will provide additional notice or obtain fresh consent before processing information for a new purpose. Publication of an updated policy does not, by itself, constitute your consent to new processing activities.

13. Contact and Privacy Grievances

For privacy questions, requests or complaints, please contact:

Aikyaa Collective Pvt. Ltd.
The India Craft Project
Email: theindiacraftproject@gmail.com
Privacy / Grievance Officer: [Name and designation]
Registered office: [Full address]

Please include sufficient details for us to understand your request. We will acknowledge and address privacy grievances within the timelines prescribed by applicable law.